Our service is hosted on Amazon's Web Services or AWS. As one of the leaders in server hosting, their infrastructure employs multiple redundancies to ensure availability and multiple access controls to ensure security. To learn more about their security processes, see https://aws.amazon.com/security/.
All communication with the Advancement Form service (excluding our promotional website) is fully encrypted in transit using SSL. This ensures that all data sent to our service and retrieved from our service is protected.
Credit Card Security
Credit cards are never stored, transmitted, or processed on our systems. We rely on Validated Level 1 PCI DSS Compliant Service Providers to transmit, store and process credit card data.
We maintain full daily backups and store them on Amazon's S3 infrastructure We also do incremental database backups at least every hour that are uploaded immediately sent to Amazon S3. We never want to lose any of your data, but in the event of a data loss event on our live service, we should lose no more than an hour of data given these procedures.
We monitor the performance and availability of our service using New Relic. New Relic allows us to see how our service is performing in real time and notifies us if the service fails for any reason. New Relic also lets us to dig deep to find and fix any performance related issues that may appear. We also use another service called Airbrake to track application exceptions. Fixing application issues early greatly improves security as well as improves availability.
If you have any questions about this area, please feel free to contact Support.